Refund & Return Policy – MyAuraBox

Effective Date: 19th September 2025

MyAuraBox deals primarily in customized and bulk B2B gifting solutions. Please read carefully:

Customized Products

• Once artwork/design is approved and production has begun, orders cannot be cancelled, returned, or refunded.
• Minor color or shade variations due to printing limitations are not considered defects.

Non-Customized Products

• Standard products may be returned only if defective/damaged and reported within 24 hours of delivery.
• Replacement (not refund) will be provided upon verification.

Delivery & Risk

• Goods are at buyer's risk once delivered. Shortages or damages must be reported within 24 hours.
• MyAuraBox is not liable for delays caused by logistics providers or vendors.

Refund Timeline

• Approved refunds (in rare cases) will be processed within 7–14 working days via the original payment mode.

Exclusions

• No refunds or exchanges for consumables, packaging, external printing, or products damaged due to mishandling after delivery.